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General terms & conditions

Sometimes after sleeping on your mattress for some time, you may realize that it is too firm or too soft for your needs. We understand testing out the mattress at our store for 5-10 minutes does not give you the same experience as actually sleeping on it for a full night. This is why we have our industry leading 90 night comfort guarantee. Although it is rare that our customers do not absolutely love their new mattress from Sleep Concept, we offer 90 nights (from purchase date) for you to decide if it is the right one for you. If you decide that you are not getting the best night’s sleep, simply exchange it for a different mattress of equal or lesser value, or upgrade to a more expensive mattress and pay the difference.

There are absolutely no hidden fees like many of our competitors have. The only thing we charge is a $59 exchange fee IF you decide to exchange your mattress. We do require you to purchase a mattress protector up front or use your existing mattress protector. This exchange fee covers our Delivery costs of your used mattress. It’s simple and hassle free….we promise! ***Please note that this is a one-time exchange on all new purchases and mattresses must be exchanged in their original packaging.

No exchanges can be made within the first 15 days of delivery to allow time for your body to adjust to your new mattress. Sleep Concept does not offer any refunds once a mattress has been delivered. There will be no additional discounts, price matching, or sale offers provided on exchanged mattress. Mattresses must be exchanged for a mattress of the same size as original mattress purchased and must be exchanged in satisfactory condition with no damage, stains, or scuffs. There will be no exchanges on custom sizes, special order mattresses, floor models, or accessories such as bed frames, boxsprings, mattress protectors, pillows or life style adjustable bases. Please contact Sleep Concept for more information.***